New Epic Life an Independent Herbalife Distributor
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We require all requests for a return, cancellation or exchange be sent by email to
returns@newepiclife.com. Please reference your order number, as well as your name or business name. By receiving all requests in writing, we are assured that every customer is serviced and has the best buying experience possible.


Cancellations
We are more than happy to cancel your order as long as the product has not been shipped and started it's journey to you. If the product has already shipped, please refer to our return policy below.


Returns and Exchanges
Once your order has left the warehouse, you may request a return or exchange (by email) within 30 calendar days of your purchase. We will arrange for the transaction with the shipping company, after which we will issue you an RMA number (return merchandise authorization) to affix on the returning product package. You will however be responsible for shipping charges. Once we receive the product in the original condition and in the original packaging, we will refund the amount of the product you are returning, minus a restocking fee.

Our return and exchange policy does not apply to products marked as "non-canceleable" or "non returnable." These products are clearly marked on (1) the product page before your purchase, (2) in the shopping cart as you check out, and (3) again on your order confirmation; sent by email. The only exception is international orders which are automatically non-returnable or non-refundable.

If it has been 31 days from the date of purchase, we can try and get the return approved with the manufacturer or distributor of origin.

All returned goods are subject to a 25% restocking fee and you will be responsible for return shipping costs. International orders are non-cancelable and non-returnable.


Shipping Damage - Alert!
Please take special note, you only have 10 days to report damage to your shipment. If it is past this time, we cannot resolve the issue in your favor. For damage claims that are correctly filed, you can expect replacement value of the item, with same or equal value.